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Setting up the S-pushTAN-App for the first or a repeat time

Setting up pushTAN · Instructions

Setting up the S-pushTAN-App for the first or a repeat time

Setting up pushTAN · Instructions

The S-pushTAN-App allows you to easily and securely authorise online banking transactions. This guide explains how to set up the S-pushTAN-App for the first time or set it up again and what you’ll need to do so.

You need

To do so, you will need:

Always:

QR code for downloading the S-pushTAN-App

S-pushTAN-App

Before starting, download the latest version of the app, which is free, from the Apple or Google Play Store onto your phone or tablet.

Letter with initial access data

Online banking login details

The S-pushTAN-App is designed for authorising online banking transactions. This is why, when setting up the app, you will also need your Sparkasse online banking login details. They are:

  • User name or login ID
  • Initial PIN (first time use) or the online banking PIN you created
Sparkasse registration letter

pushTAN registration letter

When setting up the S-pushTAN-App for the first time, your Sparkasse will send you a registration letter with a QR code. You will need this code when setting up the app for the first time.

When setting up the app a repeat time:

Back of Sparkassen-Card (debit card)

Sparkassen-Card (debit card) – card number

If you are setting up the app a repeat time, you will be asked to enter your card number. This is why it is important to have your Sparkassen-Card (debit card) to hand. The card number is on the back of the card.

Guide for setting up the S-pushTAN-App without online banking:

Activation password and credit card number

Activation password and credit card number

Do you only use the S-pushTAN-App to authorize online card payments? If so, you can also set up the S-pushTAN-App with your activation password and your 16-digit card number. The activation password is in the letter sent to you with the initial registration letter for the S-pushTAN-App. The 16-digit card number is on the front of your card.

How to

How to:

Setting up pushTAN for the first time with registration letter

The following guide contains step-by-step instructions for setting up the S-pushTAN-App with the registration letter. The letter will be sent to you by your Sparkasse.

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
 

Set up S-pushTAN-App again – after reinstallation

If you have a new iPhone/iPad or Android device, you can use Quick Setup ("Schnelleinrichtung") to quickly and securely set up your S-pushTAN-App on your new device again. To do so, simply install the S-pushTAN-App on your new smartphone/tablet and then follow the instructions under “New smartphone? Setting up the Sparkassen-App on a new device”. The S-pushTAN-App on your old device still needs to be working in order to be able to use Quick Setup on the new device.

If the S-pushTAN-App on your old device is no longer working or if you have forgotten your login details for the app, please following the following step-by-step instructions.

Important – before following these instructions

Please make sure to reset the S-pushTAN-App before you start.

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.

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Ihre Sparkasse - Immer in Ihrer Nähe, am Bodensee, im Hegau oder online auf der ganzen Welt.
Business-Service-Center07731 821-9600Montag bis Freitag von 08:00 bis 17:00 Uhr, Donnerstags bis 18:00 Uhr
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